Privacy Policy

At Hopespring Wellness, protecting your privacy is important to us. This Privacy Policy explains how Hopespring Wellness and hopespringwellness.com collect, use, protect, and share information when you visit our website, communicate with us, or use our products and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We May Collect

To provide our services, Hopespring Wellness may collect personal information that you voluntarily provide to us, including:

First and last name
Mailing address
Email address
Telephone number
Date of birth
Insurance information
Billing and payment information
Information you provide when contacting, scheduling with, or purchasing products or services from us

When you make a purchase, payment information may be collected and processed for the purpose of completing your transaction.

We may also collect non-identifying or demographic information, such as age, gender, or general information about how visitors use our website.

How We Collect Information

We generally collect personal information when you voluntarily provide it to us. This may occur when you:

Contact us by phone, text, email, or through our website
Request or schedule an appointment
Register for an account or online service
Submit an online form
Purchase a product or service
Provide insurance information
Sign up to receive information, promotions, or announcements
Participate in a survey, promotion, contest, or similar activity

We may also automatically collect certain technical information when you visit our website, as described below.

How We Use Your Information

Hopespring Wellness may use your information to:

Provide and manage the products or services you request
Schedule and communicate with you regarding appointments or services
Process payments and transactions
Respond to questions or customer-service requests
Communicate with you regarding services, products, or clinic updates
Improve our website, services, and overall customer experience
Send promotional or educational communications when permitted
Maintain the security and proper operation of our website
Comply with applicable legal or regulatory requirements

We may also use non-identifying or aggregated information to better understand how visitors use our website and which services are of greatest interest.

Sharing Information With Third Parties

Hopespring Wellness does not sell, rent, or lease customer lists to third parties.

We may share information with trusted service providers when necessary to support our operations. These providers may assist us with services such as:

Payment processing
Website operation and analytics
Email or postal communications
Customer support
Product fulfillment or delivery
Administrative or technical services

These service providers are permitted to use information only as necessary to perform services on our behalf and are expected to protect the confidentiality of the information they receive.

We may also disclose information when required or permitted by law, including when reasonably necessary to:

Comply with a law, regulation, court order, subpoena, or other legal process
Protect the rights, property, or interests of Hopespring Wellness
Investigate suspected fraud, security incidents, or unlawful activity
Protect the safety of our patients, customers, website users, staff, or the public

Website Usage and Tracking

Hopespring Wellness may collect information about how visitors use our website, including which pages are viewed and which services or content receive the most interest.

This information may be used to improve website functionality, understand visitor interests, and provide more relevant information or content.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device or operating-system information
Domain name
Access dates and times
Referring website
Pages visited
General website-usage information

This information may be used to operate and maintain the website, improve service quality, troubleshoot technical issues, maintain security, and generate general usage statistics.

Cookies

Our website may use cookies and similar technologies to improve your online experience.

A cookie is a small data file stored on your device by a website. Cookies may help us recognize returning visitors, remember preferences, improve website functionality, and better understand how our website is used.

Most web browsers automatically accept cookies. However, you can usually modify your browser settings to decline or restrict cookies.

If you disable cookies, certain features of our website may not function as intended.

Links to Other Websites

Our website may contain links to third-party websites.

Hopespring Wellness is not responsible for the content, security, or privacy practices of websites operated by other organizations. When you leave our website, we encourage you to review the privacy policy of any website that collects personal information.

Security of Your Information

Hopespring Wellness takes reasonable measures to help protect personal information from unauthorized access, use, alteration, or disclosure.

Our website uses security technologies such as SSL encryption to help protect information transmitted online.

However, no method of electronic transmission, wireless communication, or online data storage can be guaranteed to be completely secure. While we take reasonable steps to safeguard information, we cannot guarantee the absolute security of information transmitted through the Internet.

Requests to Delete Personal Information

Subject to applicable law and certain exceptions, you may request that we delete personal information we maintain about you.

When we receive and verify an eligible request, we may:

Delete applicable personal information from our records; and
Ask relevant service providers to delete applicable information maintained on our behalf when appropriate.

There may be circumstances in which we are required or permitted to retain information despite a deletion request.

For example, we may retain information when reasonably necessary to:

Complete a transaction or provide a product or service you requested
Maintain records associated with an ongoing business relationship
Comply with contractual obligations
Detect, investigate, or prevent security incidents, fraud, or unlawful activity
Identify and correct technical errors
Exercise or protect legal rights
Conduct qualifying research when permitted by law and appropriate consent has been obtained
Maintain lawful internal records consistent with the purpose for which the information was provided
Comply with legal, regulatory, professional, accounting, or record-retention obligations
Otherwise use or retain information as permitted by applicable law

Children's Privacy

Hopespring Wellness does not knowingly collect personal information online from children under the age of 13 without appropriate parental or guardian involvement.

Children under the age of 13 should not submit personal information through our website without the permission and supervision of a parent or legal guardian.

Email Communications

From time to time, Hopespring Wellness may contact you by email regarding:

Appointment or service information
Clinic announcements
Educational information
Promotional offers
Confirmations
Surveys
Other general communications

Certain email services may allow us to determine whether an email has been opened or whether a link within an email has been clicked. This information may be used to improve our communications and services.

If you no longer wish to receive promotional or marketing emails from Hopespring Wellness, you may unsubscribe by following the instructions included in the email.

Please note that opting out of promotional communications may not prevent us from sending necessary administrative, transactional, appointment-related, or service-related communications.

Changes to This Privacy Policy

Hopespring Wellness may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When significant changes are made, we may provide notice through our website, by email when appropriate, or through another reasonable method.

The most current version of this Privacy Policy will be posted on our website. Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Hopespring Wellness handles your information, please contact us:

Hopespring Wellness
13401 Bel-Red Rd., Suite A12
Bellevue, WA 98005

Email: hello@hopespringwellness.com
Phone: 425-392-8881